ABOUT ARMY MEDICINE
Iron Horse Family Medicine Clinic
Department of Primary Care
Iron Horse Family
Bldg 7503, Second Floor, Room 2300
Fort Carson, CO 80913
Monday-Thursday 7:30 a.m. - 5:30 p.m.
Friday 7:30 – 4:30
Monday - Thursday 9 a.m. - 12:00p.m., 1:30 - 5:45p.m.
Friday 8 a.m. - 12:00 p.m., 1:30p.m. - 4 p.m.
Closed on Federal
Contact information – (719)
The Iron Horse Family Medicine
Clinic is located on the second floor of the Eric P. Woods,
Soldier Family Care Center (SFCC). Patients parking in lot “G”
(purple signs) in front of the SFCC enter using the main east
entrance and proceed to the second floor via the stairs. Once at
the first landing, take a left and proceed to your clinic
located on the left side of the walk way next to the elevators.
If using the elevators, upon exiting on the second floor your
clinic will be to your immediate left. Alternatively, patients
can use parking lot “F” and enter the SFCC from the courtyard.
Using the courtyard or breezeway entrance, turn left and proceed
through the double doors. Your clinic will be at the end of the
walk way on the left side, next to the elevators.
The Iron Horse Family Medicine Clinic
consists of 3 Family Medicine teams and 2 Soldier Centered
Medical Homes that deliver world-class patient-centered health
care to Soldiers, adults, infants, children, and adolescents.
Well child / Adult
Sick patient visits
Annual school and sports
physicals and PHAs
Behavioral Health care
Case management for patients with complex medical needs
Who can be seen here?
Active Duty military,
TRICARE Prime, and TRICARE Plus enrolled patients
Monday - Friday 8:00-11 a.m. and 1 p.m. - 4 p.m.
Testing for strep throat for
children greater than 2 years old ( we will book you an
appointment if one is available first)
Blood Pressure checks
Depo / B12 Shots (Need an active order)
Pregnancy Test (Lab
Immunizations and Influenza vaccines (seasonally)
Please understand that if you are a walk-in patient you may
experience a wait time of 30 minutes or more. We are always very
busy providing the same excellent care to our previously
scheduled appointments. Our staff is fully dedicated to each of
our patients. You will be screened by a nurse, and based on the
results you will either receive discharge care instructions, or
see your PCM.
Commonly asked Questions and
• What is the Nurse advice line?
• What forms will I need?
school/daycare forms can be handled by speaking to your child's
care team or requested from the school or day care prior to your
• How can I get a message to my provider?
You can sign up for secure messaging to correspond with your
provider and care team or call the clinic to leave a telephone
consult to your provider (response will typically take 72
• How can I make an appointment?
You can call
the appointment line to schedule routine appointments or same
day appointments (starting at 0600 on the day you require the
appointment ) (719) 524-2273, or on tricareonline.com the day
prior beginning at 3 p.m.
All patients must present their
appropriate DEERS ID Cards, this includes children over the age
of 10. If you do not have your ID card you can go to the
treasury to obtain a letter allowing care that day, however this
is a time consuming process and may put you past the 10
Late Policy: 10
We understand complications can arise while
attempting to arrive at your appointment on time, however due to
the nature of our patient schedule we can only allow a 10 minute
grace period from the time of your appointment. If you are more
than 10 minutes late you can choose to wait for availability, or
reschedule for a later date. Please consider factors such as
weather, traffic, and gate inspections when planning to visit
Prescription Refills / Telephone Consults
You can call the clinic to request a prescription refill,
request lab results, or send a message to your provider. It can
take up to 72 hours to receive a response from your PCM Team.
Please keep track of your medications and plan appropriately as
this is your responsibility. We highly recommend using Secure
Messaging to send a message to your provider. Please ask your
PCM team to sign you up!
If you have a time sensitive issue we highly advise that you
register at tricareonline.com. By using this site you can
schedule a next day appointment any time after 3 p.m. the day
before. Otherwise you will have to call the appointment line
(available from 6 a.m.-4 p.m.) the morning you would like to be
seen. Please ask the staff about signing up for TRICARE online
or visit http://www.tricareonline.com
Internal Behavioral Health Consultation
(IBHC) services are available in the Family Medicine Clinic as
another part of your Patient Centered Medical Home experience.
Services may include assessment and behavioral treatment
planning, recommendations, and interventions with the goal of
helping the PCM and patient develop practical knowledge and
skills to promote and improve physical and emotional health.
Appointments are about 30 minutes and your PCM remains in charge
of your health care. Documentation of your assessment and
recommendations from the IBHC will be written in your outpatient
medical record—no separate mental health records are kept.
Whether you are looking for assistance with your health habits
or local area resources, consider a visit with the IBHC. Talk to
your PCM team or front desk for scheduling information.
Urgent Care Referrals
Please see the
attached letter “After Hours and Weekend Healthcare” from the
Chief of Clinical Operations here at Evans Army Community
Training & Holidays
Iron Horse Family Medicine Clinic closes from 1 p.m.-4 p.m. on
the last Thursday of every month. This is to allow us the time
to conduct training necessary to provide you the best patient
care. We are also closed on the following days:
New Year's Day
Dr. Martin Luther King's Birthday
Visit the Army
Exceptional Family Member Program website.
This Web site provides an introduction to the U.S. Army
Medical Department's headquarters organizations, which are the Office of
the Army Surgeon General and
U.S. Army Medical Command headquarters.
It is intended for interested members of the public, news media and Army
Medical Department beneficiaries. Last Modified
23 March, 2016