The Joint Commission Sustainment Office
"To prepare for the next patient...not the next survey."
To identify key processes and systems to maintain continuous compliance with Joint Commission standards and to promote a culture of readiness for the quality of care, treatment, and services provided to our community. We utilize data captured through various programs, including tracers, surveys, staff assistance visits, questionnaires, patient comment cards, and town hall meetings to improve our processes. Our goal is to continuously improve health care for the beneficiaries, in collaboration with other stake holders, by inspiring them to excel in providing safe and effective care of the highest quality and value while moving to become a high reliability organization.
Evans Army Community Hospital is accredited by The Joint Commission (TJC) formerly known as The Joint Commission on Accreditation of Health Care Organization (JCAHO) through the survey process. As a TJC survey-able organization, any individual who provides care, treatment, and services as well as any patient can report concerns about safety or the quality of care to the Joint Commission without retaliatory action from the organization.
Joint Commission Sustainment
Our hospital and all its outlying clinics are accredited by The Joint Commission (TJC). Our last survey was in March 2013 and the Joint Commission is scheduled to conduct another survey. The TJC is an independent, not-for-profit, national body that oversees the safety and quality of health care and other services provided within our facilities. This organization assesses for safety and quality for both patients and staff and as such, patients and staff have the right to contact The Joint Commission directly if they feel that their issues have not been appropriately addressed by the hospital. We at Evans Army Community Hospital (EACH) pride ourselves on being professional and compassionate towards our patients and provide resources such as our Patient Services Center and the Patient and Family Centered Care Resource Center, to assist our patients as needs arise. Our entire staff receives continuous training on the importance of compliance with all of The Joint Commissionís standards and we have over 100 individuals who participate on our Committees that address various issues such as Infection Control, Medication Management, Patient Rights and Responsibilities, Environment of Care and Life Safety, just to name a few.
We utilize all the data that is captured through various questionnaires, surveys, patient comment cards and town hall meetings, to make improvements as necessary. So we really appreciate you taking the time to complete one of these tools when presented with the opportunity.
Please feel free to contact our Joint Commission Sustainment Officer for any questions or concerns at (719) 526-7923 or you may contact The Joint Commission at 1-800-994-6610 or online to http://www.jointcommission.org/report_a_complaint.aspx. We welcome your feedback and assistance in providing Care with Honor.
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