Medical Records

Release of Information (ROI)

Woods Soldier Family Care Center (SFCC)

Address

Release of Information
Woods Soldier Family Care Center (SFCC)
1650 Cochrane Cir
BLDG 7503 , First Floor , Room 1500
Fort Carson, Colorado 80913

Contact
  • Phone: 719-526-0890
Business Hours
  • Monday - Friday from 7:30 a.m. - 4:30 p.m.
  • Second Thursday of the month from 7:30 a.m. - 12:30 p.m.
  • Last 30 minutes of the day are for picking up copies no new requests
  • Closed: All Federal Holidays and Selected Training Holidays
Directions

The Release of Information office is located on the first floor of the SFCC. Patients should park in the “G” parking lot (purple signs) just east of the SFCC; enter the main east entrance and proceed down the hallway past the pharmacy. The window will be on the right side of the hallway directly after the stairwell and elevators. Proceed to the window on the right hand side.

About

The Release of Information (ROI) office is dedicated to providing the medical information our customers need while protecting our patient’s privacy. Our goal is to deliver a quality product in a prompt and professional manner.

Requesting Information

Patients may request copies of their medical records using a DD form 2870 (Authorization for Disclosure of Medical or Dental Information) either by mail or by visiting ROI reception, located in the SFCC Building #7503, ground floor, room 1500 (window #2), near the Starbucks. Phone and fax requests cannot be honored.

Request Processing

We have gone Digital. Requests for complete records can take up to 30 business days to process. Complete records will be delivered on a CD or through email with the SAFE program.

Newly established inpatient records cannot be copied until they are assembled, coded and signed by the provider. Please allow 30-45 days after discharge before requesting inpatient records.

Department of Behavioral Health, Social Work Services and other sensitive records must be reviewed and cleared by a provider before release. Please allow up to 30 days for processing.

The following records can normally be processed same day as a walk-in:

  • Laboratory Requests
  • OB Requests
  • Radiology Reports
  • Most EKGs
  • Immunizations
  • Electronic Pediatric Records
  • Electronic Physician notes
  • Referrals

Frequently Asked Questions

Q. Can I request or pick up records for my spouse or children?
A. Yes, with a copy of the patients ID card, letter of consent and completed DD 2870 signed by the patient. Children under the age of 16 are not required to give written consent.

Q. Is there a fee to get copies of my records?
A. The initial copy is free for Service Member (SM) and dependents. Duplicate copies will be $20.80 + .13 per page.

Q. Can I request copies of medical records from a different facility that I was seen at?
A. Yes, complete a DD 2870 along with the facilities phone and fax number. Patients will be notified when records are received and available for pickup.

Q. Can I get copies of my records mailed to me?
A. Yes, records can be sent certified mail.

Q. Can copies of my records be faxed to me?
A. No, because we can not ensure the security of the fax.

Q. Can I get copies of my records emailed to me?
A. Yes, medical records can be sent electronically through the SAFE (Safe Access File Exchange) web portal.

Q. I’m going through the MEB, do I need to request copies of my records?
A. Yes. After submitting a DD 2870 through the PEBLO, a CD containing the SM’s complete medical record will be generated. The CD can either be picked up at the ROI Information window or mailed to a forwarding address if the SM has already cleared post.

Q. What documentation do I need if my spouse or child is deceased and I need to obtain copies of medical records?
A. Next of Kin, as specifically stated on the death certificate, can obtain a copy of the deceased’s medical records with a completed DD2870 and copy of the death certificate or signed executor legal document.

Q. If I have joint custody of my minor child and I need to obtain copies of their medical records, what documents do I need to bring to prove I have rights to my child’s medical records?
A. Provide a copy of the child’s dependent ID card along with an official signed copy of the custody rights documentation specifying which rights each parent has; a copy of the custody rights will be placed in the child’s medical records for future reference.

Downloads

  • Form

    DD FORM 2870 - 1 Dec 2003
    AUTHORIZATION FOR DISCLOSURE OF MEDICAL OR DENTAL INFORMATION

    This form is to provide the Military Treatment Facility/Dental Treatment Facility/TRICARE Health Plan with a means to request the use and/or disclosure of an individual's protected health information.

    Download

  • Memorandum

    CONSENT FOR RELEASE OF DIGITAL MEDICAL RECORDS - 1 Aug 2015
    RELEASE OF INFORMATIN TO PERSONAL E-MAIL ADDRESS

    A completed and returned Consent for Release of Digital Medical Records Memorandum is required before digital medical records can be released.

    Download

Outpatient Records

Woods Soldier Family Care Center (SFCC)

Address

Outpatient Records
Woods Soldier Family Care Center (SFCC)
1650 Cochrane Cir
BLDG 7503 , First Floor , Room 1500
Fort Carson, Colorado 80913

Contact
  • Phone: 719-526-7292
  • Phone: 719-526-7293
Business Hours
  • Monday - Friday from 7:30 a.m. - 4:30 p.m.
  • Second Thursday of the month from 7:30 a.m. - 12:30 p.m.
  • Closed: All Federal Holidays and Selected Training Holidays
Directions

The Outpatient Records office is located on the first floor of the SFCC. Patients should park in the “G” parking lot (purple signs) just east of the SFCC; enter the main east entrance and proceed down the hallway past the pharmacy. The window will be on the right side of the hallway directly after the stairwell and elevators. Proceed to the window on the left hand side.

About

The Outpatient Medical Records Branch maintains the outpatient records for active-duty personnel, retirees, and family members who receive care at Evans Army Community Hospital and all outlying clinics.

Outpatient Records serves as the medical In and Out Processing location for all Soldiers assigned to FT Carson and designated members of other service branches currently serving in the Colorado Springs area.

Property of the U.S. Government

All Service Treatment Records, or medical records, are the property of the US Government per AR 40-66, Ch. 1 para 1-6. All records must be maintained by a military treatment facility. Patients currently in possession of their medical records are required to surrender the records within 30 days of arrival to their duty station.

OCONUS and Remote Location PCS

Due to new government policies and strict revised Federal regulations, patients are no longer authorized to hand carry their medical records, regardless of status or PCS location. Copies of medical records can be requested using a DD2870. Requests must be made 30 business days prior to PCS or ETS.

Clearing

Service Members must be in uniform, have their military ID or CAC card, a copy of their post clearing papers and one copy of the PCS orders. A copy of the PCS orders must be surrendered to Outpatient Records.

Obtaining Retired Records

Health records are not retained locally upon retirement or ETS.

  • Army - October 16, 1992
  • Air Force - May 1, 1994
  • Navy - January 31, 1994
  • Marine Corp - May 1, 1994
Retirement prior to the above dates, send written request to:
  • National Personnel Records Center
  • Organizational Records
  • P.O. Box 5020
  • St. Louis MO 63115
Retirement after the above dates, please send written request to:
  • Department of Veterans Affairs Records
  • Management Center
  • P.O. Box 5020
  • St. Louis MO 63115
Records requests may be submitted to NPRC online at:
Written request must include:
  • Patient’s name
  • Patient’s/Sponsor’s SSN
  • Status (retired, active duty, etc.)
  • Branch of service
  • Dates of military service
  • Name of last treatment facility
  • Last year of treatment
  • Forwarding address/phone number
  • Signature of requestor
  • Remarks (if applicable)

Links

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